Support-first review
Before asking for a refund, contact support through WhatsApp or email. Many activation and playback issues can be resolved more quickly through direct troubleshooting.
Review window
Customers should test access on their device and network as soon as activation is completed. If a problem appears to come from our side and cannot be resolved, contact support within the stated review window for assessment.
What may be requested
Refund reviews may require order details, screenshots, device information, and a short explanation of the issue so the case can be evaluated accurately.
What may not qualify
Requests may be declined if the issue is linked to unsupported apps, incorrect setup steps, unstable internet, device limitations, or a late support request.
Response time
Refund reviews are handled as quickly as possible, but timing can vary depending on support demand and whether extra verification is needed.